Free Shipping Australia Wide
At Storehouse Thrift, we are delighted to offer free shipping on all orders across Australia. Whether you're in bustling cities or remote regions, we are committed to delivering your second-hand treasures to your doorstep without any additional cost.
Processing Time
Orders are processed within 1-2 business days of being placed.
You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Time
Delivery times vary depending on your location within Australia. Generally, you can expect your order to arrive within 3-7 business days from the date of dispatch.
Shipping Partners
We work with reliable shipping partner Australia Post to ensure the safe and timely delivery of your items.
Order Tracking
You can track the status of your order using the provided tracking information. Please allow up to 24 hours for the tracking details to be updated.
Delivery Address
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for packages delivered to an incorrect address if the address information provided is inaccurate or incomplete.
Delivery Issues
If you encounter any issues with the delivery of your order, please contact our customer service team at info@storehousethrift.com for assistance.
International Shipping
Currently, we only offer shipping within Australia. We do not ship internationally.
Shipping Updates
Stay informed about special shipping promotions, discounts, and updates by subscribing to our newsletter. We occasionally offer promotions such as expedited shipping or special discounts.
Returns and Exchanges
For information on returns and exchanges, please refer to our return policy.
Contact Us
If you have any further questions about our shipping policy, feel free to reach out to us at [provide contact information].
Thank you for choosing Storehouse Thrift! We appreciate your support in sustainable and affordable fashion.
Returns and Exchanges Policy at Storehouse Thrift
At Storehouse Thrift, we strive to provide accurate product descriptions and images to ensure our customers make informed purchasing decisions. We understand that sometimes things may not go as expected. Please review our policy below regarding returns and exchanges.
No Returns or Exchanges Except for Defective or Incorrect Items
We do not accept returns or exchanges unless the item you received is defective, damaged, or not as described. We take great care to accurately represent each item through detailed product descriptions and images. Please read the product information carefully before making a purchase.
Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please contact our customer service team at info@storehousethrift.com within 7 days of receiving your order. To expedite the process, include your order number, a description of the issue, and clear photos of the item.
Refunds for Defective or Incorrect Items
If it is determined that the item is indeed defective or not as described, we will process a refund or offer a replacement, whichever you prefer. Refunds will be issued to the original payment method.
Cancellation of Orders
We understand that circumstances may change, and you may need to cancel your order. Please contact us as soon as possible at info@storehousethrift.com if you wish to cancel. We can only cancel orders that have not yet been shipped.
Contact Us
If you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to contact us at info@storehousethrift.com. We are here to assist you.
Thank you for shopping with Storehouse Thrift. We appreciate your understanding of our returns and exchanges policy as we work towards providing you with high-quality second-hand items.